Operations Junior Associate

Brussels, Belgium · Operations



Cowboy is a Belgian designer that is developing innovative electric bikes for urban riders.

Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable,
sustainable and efficient manner.Founded in 2017 by start-up entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti,Cowboy is headquartered in Brussels, Belgium. Cowboy is the winner of the Eurobike 2017, the Red-Dot bicycle design award 2018 and the Red-Dot “Best of the Best” award for the prototype of the 2019 model.
With traffic congestion plaguing metropolitan areas, electric bikes are proving to be the fastest means of transportation, beating cars and ground public transport.Cowboy’s vision is to elevate the daily commute to the next level in terms of speed, comfort and freedom of movement around the city. Cowboy enhances the riding experience by unifying intelligent technology, delightful design and meticulous customer service.

Cowboy raised ten million EUR from international investors (including Index Ventures, Tiger Global and Hardware Club) in the Series A round in autumn 2018 and quickly sold out its entire stock of bikes in Belgium last year. In April 2019 Cowboy launched its second model and introduced it to Germany,
France, the Netherlands and most recently Austria.

About the role and what you'll be doing

Cowboy's operations team manages all customer facing aspects of the business (excl. marketing). Our scope covers

As a Operations Junior Associate, you will start your journey at Cowboy in the Customer Success team. That position will allow you to become an expert in our products and services, and understand what it takes to provide a stellar customer experience to all our riders. You will then have the opportunity to further grow within that team, or join another Operations team depending on your strenghts and our future business needs.



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