Customer Success Expert

Brussels, Belgium

Description

A new electric bike for urban riders.

With electric bikes traditionally viewed as expensive, cumbersome and poorly designed, we are reinventing the category by blending design elegance with affordability and technology that connects owners to their bikes through a mobile app, featuring a secure key, live stats, and GPS tracking.

Founded in 2017 by start-up entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti, we have recently received over €10 million in funding and our team is rapidly expanding both in Belgium and EU wide.

About the role and what you'll be doing

Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care. We are building a talented team of problem solvers and experts who will help our customers get the most value out of a Cowboy. The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate customer success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include,

Requirements

Benefits

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